How can we help?
Write to us directly and a person will reply — this isn't a ticket queue.
Account & sign-in
Trouble signing in with Apple, Google, or an email code, or want to change how you sign in.
Subscriptions & billing
Questions about your plan, a charge, or cancelling — billing itself is handled by Apple. See the Terms of Service (Subscriptions & Refunds) for how that works.
Playback & downloads
Audio not playing, downloads stuck, or background playback stopping unexpectedly.
Something else
A bug, a suggestion, or anything not covered above — write in and we'll get back to you.
Looking for a policy instead of a person? Start with thePrivacy Policyor theTerms of Service.